GENERAL

These Terms and Conditions ("Terms") set out the terms and conditions governing the use of this website (www.nu-in.com) and the purchase of products through this website provided by NU-IN ("Company," "we," "us," or "our") to the customers ("you," "your," or "yours"). By using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website.

They apply to all orders placed on the domain nu-in.com and sub-domains. By ordering any product from this website, you enter into a contract with us under these terms.

This website is operated by NU-IN Fashion Limited, an Irish company with company number 66271, whose registered office address is at 13 Classon House, Dundrum Business Park, Dundrum Dublin 14, VAT Nº IE3666363JH.

Email: customer.care@nu-in.com

PLACING AN ORDER

By placing an order, you confirm that you have read these terms and conditions and you accept them. When we have received your order, you will receive an email from us confirming receipt of your order. Any order is subject to NU-IN’s respective acceptance, which shall always be confirmed by sending an email communicating the product shipment. The contract will only be finalized when we send you the shipment confirmation.

Orders can only be placed by persons that are 18 years or older and legally capable of entering into binding contracts.

PRICE AND PAYMENT

Depending on your location, our website is defaulted to show the following currencies: Euro (€), British Pound (£) and United States Dollar ($). More currencies may be available depending on your location, being converted from Euros simultaneously at the exchange rate of that moment. The prices on the website include VAT but exclude delivery costs, which will be calculated and displayed during the checkout stage.

Please note that when paying in non-EUR currency, Shopify (when paying via card) or PayPal will convert other currencies to EUR and may also add exchange fees. As a result, the final price they will charge you is neither defined nor controlled by nu-in.

We will deliver your order within 30 working days. If a delivery is delayed for more than that period, you are entitled to cancel your purchase.

All orders are subject to availability and in the event of supply difficulties or because items are no longer in stock.

Payment can be made by American Express, Apple Pay, Google Pay, Maestro, PayPal, Mastercard, Shop Pay, Clearpay and Visa.  

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

. Pay Later
. Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

CANCELLATION & RETURNS

Without prejudice to your statutory rights, products purchased from nu-in.com can be returned or exchanged, the latter if available, within 30 days from the date of purchase unless the exceptions mentioned below apply:

• Products which are not suitable for return due to health protection or hygienic reasons (designated products stated on Return Policy);
• Unclean, damaged and/or worn items and items with missing tags.

All returns can only be accepted if compliant with our Return Policy.

LIABILITY

We make no warranties in relation to this website or the information, materials and contents, made available.

We only supply the products for private use. You agree not to use the products, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You also agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of this website.

INTELLECTUAL PROPERTY

All copyrights, trademarks and other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. It is forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the website.

LINKS FROM OUR WEBSITE

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links. You should carefully review the terms and privacy policies of all websites pages that you visit.

SEVERABILITY

If any of these Terms or any provisions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.

We have the right to revise and amend these terms from time to time by giving notice to users on this website.

LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of items through such website will be governed by Irish law. Any dispute arising from, or related to the use of the website or to such contracts shall be subject to the non-exclusive jurisdiction of the Irish courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on 15/06/2022

SECOND-HAND TERMS & CONDITIONS

GENERAL

a. We offer second-hand clothing items that have been thoroughly inspected to ensure they match the description provided by the seller, are in good condition, and are fit for resale.

b. All second-hand items are sold as-is and we do not accept returns or exchanges on these items unless they are found to be in a significantly different condition than described.

c. We make every effort to accurately describe the condition, size, and fit of each second-hand item, but please note that there may be minor variations in colour or texture due to the nature of second-hand clothing.

DEFINITIONS

Within the meaning of these Terms, a consumer is any individual, who concludes a transaction for purposes, which cannot be primarily attributed to his or her occupational activities (employed or self-employed).

A seller is a private buyer, who commissions nu-in to offer, market and sell the sales item designated for sale.

A buyer is a private buyer, who makes an offer to buy a sales item offered by nu-in on the nu-in website.

A Sales item is a nu-in second-hand item offered by nu-in from sellers through the nu-in website.

ELIGIBILITY RULES FOR SELLERS

1. Your nu-in garment was purchased at www.nu-in.com.

2. Garments must include original sewn-in brand and care labels.

3. The state of your garment matches one of the following states:

• New with tags

• New / used 1-2 times

• Perfect condition (no signs of use)

• Good condition (minor signs of use)

LIST YOUR PRE-LOVED GARMENT

As a seller in the Second-Hand market, you must wash, clean, and iron (if not advised against in the care label) their garments before listing them. You must also take pictures of your garment from different angles and with good lighting.

To submit your listing request, access our Portal, and indicate your original purchase order number and your email address.

If you’re not sure what is your order number, please access your customer profile to see your orders history.

After submitting your Second-Hand listing request, it will be reviewed by the nu-in team and you’ll be notified about the outcome.

YOU SOLD YOUR GARMENT

Once a garment is sold, Nu-in will provide the seller with a pre-paid return label, and the seller must pack and ship the sold garment within 5 business days.

Upon receiving the garment in the warehouse, nu-in will proceed with a physical inspection.

YOUR RECOMPENSE

After your garment has passed the physical inspection, you’ll receive a store credit corresponding to the listed value within 5 business days.

The store credit is redeemable at www.nu-in.com in purchases equal to or superior to the store credit value within 6 months from the issue date. This store credit cannot be retrieved in Second-Hand market purchases. The store credit is linked to the customer account, it is non-transferable and cannot be replaced by cash or any other payment method.

IF YOUR GARMENT FAILS PHYSICAL INSPECTION

The garments to be found in an unsatisfactory condition, not matching the description and or/state declared will be rejected. In such cases, the procedure is as follows:

• The buyer is contacted and is given the option to continue the purchase by benefiting from a reduction of price or give up on their purchase.

• In case the buyer gives up on the purchase, the product will be relisted at a reduced price if still in suitable condition otherwise, the garment will be recycled

• The seller will be penalized with a fine of 20% of the actual selling price (not the price initially listed) or will be given a voucher of 5 EUR in case the garment is recycled.

SOURCING AND INSPECTION

a. We source second-hand items that were pre-owned by nu-in customers.
b. All second-hand items undergo a thorough physical inspection once they are received at our warehouse and before being shipped to the buyer.
c. We reserve the right to reject any second-hand items that do not meet our quality standards or are found to be inauthentic.

PLACING AN ORDER

By placing an order including a Second-Hand item you are agreeing to these Second-Hand Terms & Conditions. Our general Terms & Conditions apply for matters not stated here.

PRICING AND PAYMENT

a. The price of each second-hand item is suggested by nu-in based on its condition, rarity, and market value but it will ultimately be determined by the seller.

b. The buyer must bear the separate shipping costs for each second-hand item. The amount of shipping costs can be found on the Shipping page.

c. All prices are listed in EUR.

d. Payment for second-hand items is accepted through our regular payment methods. Special shipping and Return Policies apply and are stated on each second-hand item listing page.

OWNERSHIP AND COPYRIGHT

All second-hand items sold on our website remain the property of the original owner (seller), and we do not claim any ownership or copyright over them.

We use images and descriptions of the original item that was sold on our website while also using some content which the property of the original owner, and we use them with their permission.

LIMITATION OF LIABILITY

a. We make every effort to accurately describe the condition, size, and fit of each second-hand item, but we cannot be held liable for any errors or omissions in these descriptions.

b. Customers who purchase second-hand items from us agree to indemnify and hold us harmless against any claims, damages, or expenses arising from the use or resale of these items.

c. Customers who sell second-hand items to us agree to indemnify and hold us harmless against any claims, damages, or expenses arising from the sale or authenticity of these items.

CANCELLATION & RETURNS

The seller can cancel their sale at any time, by emailing us at customer.care@nu-in.com. If an item is sold and the seller has not shipped the item back within 5 business days, the sale is automatically cancelled and the buyer will be notified.

The sellers at our Second-Hand Market are also a customer and for this reason, the buyer is not entitled to a right of cancellation under applicable law. However, nu-in offers the option to cancel the order by emailing us at customer.care@nu-in.com. Cancellations may be possible if the seller has not yet shipped the item back and it depends on the timely responsiveness of the seller.

Returns and exchanges are not accepted unless the item is found to be in a significantly different condition than what was described by the seller.

LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of Second-Hand items through the such website will be governed by Irish law. Any dispute arising from, or related to contracts implying Special Offers shall be subject to the non-exclusive jurisdiction of the Irish courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on 12/04/2023

REPAIR SERVICE TERMS & CONDITIONS

GENERAL

We offer repair services for nu-in items only. Our repair service includes mending, fixing, and restoring your item or modifying it to the best of our ability. In case, you would like your item to be restored, we cannot guarantee that the repaired item will be in the exact same condition as it was when you first purchased it.

ELIGIBILITY

To be eligible for our repair service, you must have purchased the item at nu-in.com.

The item must also be repairable and you must complete the payment of the value according to the service requested.

REPAIR PROCESS

To initiate the repair process, you must fill out our Repair Request form and provide a detailed description of the damage. When submitting your request, you will find the price corresponding to the repair you selected. We will review your request and determine whether your item is eligible for repair.

SHIPPING

If your item is eligible for repair, you will be provided with a pre-paid return label to return your item along with return instructions.

PAYMENT

You must pay for the repair services before we start the repair process. We will provide you with an invoice for the estimated cost, which you can pay through our website.

WARRANTY

We offer a 30-day warranty for our repair services after you receive your repaired item. If you have any issues with the repaired item during the warranty period, please contact us immediately. We will review the issue and determine whether it is covered by the warranty.

LIMITATION OF LIABILITY

Our liability for any damages arising from our repair services is limited to the amount you paid for the repair services. We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits or revenue.

LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of repair services through the such website will be governed by Irish law. Any dispute arising from, or related to contracts implying Special Offers shall be subject to the non-exclusive jurisdiction of the Irish courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on 12/04/2023

MYSTERY BOX TERMS & CONDITIONS

GENERAL

These Terms and Conditions set the terms for the Mystery Box and apply to all orders placed on the domain nu-in.com and sub-domains from 20/01/2022 onwards which include a Mystery Box item.

PLACING AN ORDER

By placing an order including a Mystery Box item you are agreeing to these Mystery Box Terms & Conditions. Our general Terms & Conditions apply for matters not stated here.

PRICE AND PAYMENT

Payment will be done upfront when placing the order. Our general Shipping & Delivery policies apply, check them here.

ITEMS AVAILABILITY

Each Mystery Box contains a selection of up to 3 items of womenswear. The items included in the Mystery Box have a commercial value that is higher than the price of the box.

The Mystery Box items will vary according to each of the themes offered. The themes available may change periodically, check the current offer of themes here.

The items selected for each Mystery Box theme are curated by the nu-in team.

CANCELLATIONS & RETURNS

Orders can be cancelled before shipment. Each cancellation request will need to be verified with our warehouse before being processed. After the cancellation request is successfully completed, you will receive a full refund.

A Mystery Box can be returned in full by following our Return Policy. A partial return of a Mystery Box may be allowed only upon acceptance of our customer care team.

LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of Print-on-Demand items of the Blank Canvas project through the such website will be governed by Irish law. Any dispute arising from, or related to the use of the website or to such contracts shall be subject to the non-exclusive jurisdiction of the Irish courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on 20/01/2023

PRINT-ON-DEMAND TERMS & CONDITIONS

GENERAL

These Terms and Conditions set the terms for the Blank Canvas project and apply to all orders placed on the domain nu-in.com and sub-domains from 13/11/2022 onwards which include a Print-on-Demand item.

PLACING AN ORDER

By placing an order including a Print-on-Demand item you are agreeing to these Print-on-Demand Terms & Conditions. Our general Terms & Conditions apply for matters not stated here.

PRICE AND PAYMENT

Payment will be done upfront when placing the order. As a general procedure, your items will then be processed for delivery once the Print-on-Demand items have arrived at our warehouse.

After the general timing of 2 weeks that is needed for Print-on-Demand items to be printed, packed and shipped, our general Shipping & Delivery policies apply, check them here.

ITEMS AVAILABILITY

Items availability cannot be 100% guaranteed, as production can be subject to external factors that may be outside of nu-in's control. In this unlikely case, you will, of course, be refunded.

There is no waitlist, all Print-on-Demand items are sold on a first-come-first-serve basis, and nu-in is unable to hold or reserve items.

Each Print-on-Demand design is available for purchase for the length of time stated on its own product page.

CANCELLATIONS & RETURNS

Orders can be cancelled before shipment. Each cancellation request will need to be verified with our warehouse before being processed. After the cancellation request is successfully completed, you will receive a full refund.

You cannot return or exchange any Print-on-Demand item, as mentioned in our Return Policy.

LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of Print-on-Demand items of the Blank Canvas project through the such website will be governed by Irish law. Any dispute arising from, or related to the use of the website or to such contracts shall be subject to the non-exclusive jurisdiction of the Irish courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on 12/11/2022

If you need more information, contact us.