Our Second-Hand Market is the buying and selling of nu-in garments that were pre-owned.

Our Second-Hand Market was born out of the need to support a more circular fashion economy, which means, extending the lifespan of garments in good condition and reducing the environmental impact of producing new garments.

Give a second life to your nu-in garments that you don’t use or don’t want anymore!

Want to become a seller? Read more here.

Second-Hand software was developed by www.swyco.io.

Second-Hand sellers must provide detailed descriptions, photographs, and measurements of each item to help customers make informed decisions.

All listings are reviewed before being published. If any information is insufficient or the item does not qualify for our Second-Hand Market, it will be rejected.

Furthermore, once a garment is sold, it will be received and inspected at our warehouse to ensure it matches what was described on the listing.

If you have any questions or concerns about a second-hand garment before purchasing, please contact us and we will be happy to provide additional information and photos to help you make an informed decision.

The seller must ship your garment to us within 5 business days after the sale.

Our warehouse will receive your garment, inspect it to make sure it is in suitable condition and matches the description, and then your garment will be, packed and shipped to you.

This process will take up to 3 weeks and you’ll be notified as soon as your garment is on its way to you.

You might cancel your order until the moment the seller ships the purchased garment back to us. Email us at customer.care@nu-in.com so we can try to cancel your order.

We do not accept returns or exchanges on second-hand items.

If you receive a second-hand item in a condition that is significantly different from what is described on our website, please contact us within 7 days of receiving your order with photos, videos, and a description of the issue. We will review your claim and notify you.

Please note that minor variations in colour, texture, or fit due to the nature of second-hand clothing are not considered significantly different than described. We make every effort to accurately describe the condition, size, and fit of each second-hand item, but please keep in mind that these items are pre-owned and may have minor signs of wear.

If your claim is approved, we will issue a refund for the full purchase price of the item, including the shipping fees associated with the garment (only valid for the EU and the UK). Refunds will be issued to the original form of payment within 14 business days of receiving the returned item.

Yes, you can!

Let's keep things going around and around by keeping the circular economy spinning!

As a seller in the Second-Hand market, you must wash, clean, and iron (if not advised against in the care label) your garment before listing it. You must also take pictures of your garment from different angles and with good lighting.

To submit your listing request, you’ll need access to our Portal, and indicate your original purchase order number and your email address.

Read more here.

Yes, 100% free for sellers!

So… since there are no costs associated with the sale of your clothes, what are you waiting for?

There are times when canceling a sale becomes inevitable. It could be due to selling the item elsewhere, or perhaps you have had a change of heart and decided to keep it - in such cases email us at customer.care@nu-in.com

You’ll receive a voucher of the same value as your sale after your garment has passed the physical inspection! A store credit corresponding to your sale value will be sent to you within 5 business days.

The store credit is redeemable at www.nu-in.com in purchases equal to or superior to the store credit value within 6 months from the issue date. This store credit cannot be retrieved in Second-Hand market purchases. The store credit is linked to the customer account, it is non-transferable and cannot be replaced by cash or any other payment method.

To ensure your garment arrives well, follow these easy steps.

STEP 1. Double-check your garment

Ensure your garment was washed and ironed and clean before shipping it. This step decreases the chance of your item being undervalued or rejected by our Quality Control once it arrives at our warehouse.

STEP 2. Print your shipping label

We provide you with a shipping label by email so you can send your garment back to our warehouse free of charge.

You just need to print it out and follow the instructions provided on the email!

STEP 3. Pack with care

Select environmentally friendly packing materials that will properly safeguard your garment. Do not choose a box that is too small or too large, and fill any empty spaces within the package with suitable packing materials.

If your item arrives damaged and the packaging is deemed insufficient, we cannot ensure compensation.

Remember! only send one item per package. Each item should be sent in its own parcel and labelled with its own Shipping Label. Failing to do so will result in us being unable to provide any compensation for losses.

If your listing was rejected, it means that it didn’t comply with our Eligibility rules. If you need further information, email us at customer.care@nu-in.com.

Do you have a nu-in garment that is broken and needs to be repaired? If so, don't despair! We can fix it for you.

We understand that when you love a garment, you may wear it frequently and cause it to wear out over time. As a responsible customer, one of the best things you can do is help your garments last longer with you! You can achieve this by repairing your beloved pieces whenever possible, rather than discarding them.

Our repair service is a way for you to extend the life of your garments by fixing any damage or wear and tear they may have experienced. We offer a range of repair options, from simple mending to more complex repairs, to ensure that your garments continue to look and feel great. Submit your Repair request to find out how more!

We can offer repair services for broken zippers, and unattached or missing buttons and we also offer sewing services.

All the garments purchased at www.nu-in.com are eligible regardless of the purchase date. Your request will then be approved/rejected by the team.

Unfortunately no. Our repair services have a cost associated. Start your Repair request  without commitment to find out more!

It will depend on the type of repair and the complexity of the repair. Just submit your repair request here and if you’re happy with the price, you can proceed to the payment to conclude your request.

As the customer, you would be responsible for the shipping costs of your item that must be paid upon submitting your repair request.

If you have any questions about shipping or need assistance with the process, please don't hesitate to let us know and we'll be happy to help.

We're incredibly fortunate to count on the services of trusted seamstresses that live and work closely with our warehouse!

Our seamstresses are unwavering in their dedication to providing exceptional repair services. We believe that our attention to detail and commitment to excellence sets us apart, and we're excited to share our passion for high-quality repair services with you.

A mystery box contains a selection of up to 3 products and the products you receive will always be worth more than you pay.

You can choose your favourite theme: Active, Casual, Party or Trend!

More than that we cannot tell…  it’s a surprise!

Absolutely! You can select your size for all the products of the box, on the Mystery Box product page. You cannot choose different sizes within the same box though!

Your products are packaged in branded nu-in packaging made of Carton 100% FSC paper or 100% Recycled Mailer.

Designs of the mystery box are merely illustrative and will not represent the real packaging.

Mystery boxes follow our normal shipping procedures. Find more here.

You can return your mystery box and receive a refund. Individual items cannot be returned unless allowed by our customer care team. Our Return Policy applies.