SHIPPING & DELIVERY
Delivery Locations
We’re currently delivering to 42 locations around the world. Select your country from the list below to see all delivery information.
Track Your Order
Once your order is shipped, we will send you a shipment notification including a tracking link, so you can follow your order right to your door.
Delivery Process
Enter your preferred home delivery address at the checkout.
As a standard procedure, a home delivery attempt will take place. If this attempt fails, your order will be delivered to a close Access Point and will be available for pickup for a certain amount of time.
If you have any request or questions during the delivery process of your order, we advise you to get in touch with the local carrier that is handling your order.
Undeliverable Parcels
If your order cannot be delivered it will be returned to our warehouse in Portugal. In that case, we will refund you for your items and deduct a return fee.
Valid from 03/10/2022
AUSTRALIA
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at Australia. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
AUStria
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 4.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 4.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
BELGIUM
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 6.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 6.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Bosnia & Herzegovina
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
BULGARIA
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
cANADA
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at Canada. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 24.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
CROATIA
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Czech Republic
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
DENMARK
What delivery options do I have?
- DHL Express Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Estonia
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 6 - 8 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Finland
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
France
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 6.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 5 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 6.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
germany
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 4.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 4.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
GREECE
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
hungary
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Iceland
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at Iceland. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
India
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at India. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Ireland
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Italy
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 6.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 6.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
JAPAN
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at Japan. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
latvia
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
LIECHTENSTEIN
What delivery options do I have?
- DHL Standard Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at Liechtenstein. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Lithuania
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Luxembourg
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 6.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 5 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 6.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Monaco
What delivery options do I have?
- DHL Express Home Delivery
Orders under 200 EUR: 14.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 5 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 14.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Netherlands
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 4.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 4.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
New Zealand
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at New Zealand. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
NORWAY
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at Norway. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
poland
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 3 - 5 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
PORTUGAL
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 4.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 6.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Romania
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 5 - 7 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
San Marino
What delivery options do I have?
- DHL Standard Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at San Marino. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Serbia
What delivery options do I have?
- DHL Standard Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at Serbia. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Singapore
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties and local taxation when your order arrives at Singapore. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Slovakia
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
SloVENIA
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 9.95 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 9.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
SPAIN
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 150 EUR: 4.95 EUR
Orders over 150 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE exchange
- FREE store credit refund
- Refund to original payment method – return fee of 4.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Sweden
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
Switzerland
What delivery options do I have?
- DHL Standard Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 4 - 6 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at Switzerland. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 24.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
United Arab Emirates
What delivery options do I have?
- DHL Express Home Delivery (39.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so you could be subject to local import taxes and duties when your order arrives at UAE. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 39.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
United Kingdom
What delivery options do I have?
- DHL Standard Home Delivery
Orders under 200 EUR: 19.99 EUR
Orders over 200 EUR: FREE
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 7 - 9 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in European Union (Portugal), so in general, if you place an order above 135 GBP (around 150 EUR) you should be subject to local import taxes and duties. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 19.99 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.
United States of America
What delivery options do I have?
- DHL Express Home Delivery (19.95 EUR)
Orders placed before 4pm CET (business days) will ship on the same day. Orders placed after 4pm CET, during weekends or public holidays will be shipped the following business day.
You will receive the tracking info once your order is shipped, and DHL is be expected to deliver your order in 2 - 4 business days.
Note: during busy periods, shipping and deliveries may take a little longer.
Possible importation fees
Our warehouse is in Europe (Portugal), so you could be subject to local import taxes and duties when your order arrives at the US. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.
What if I’m not happy with my order?
Here are your available resolution options:
- FREE store credit refund
- Refund to original payment method – return fee of 24.95 EUR will be automatically deducted from your refund.
Read more about each of these options in our Return Policy.